FAQ

Where do you ship?

We now ship internationally to USA, UK, Canada, Australia, Mexico, & Guatemala.
We are based in Sapporo, Hokkaido, Japan and also ship domestically.

What payment options do you accept?

We currently accept Paypal and Shop Pay. You will be able to select your currency of choice at check out on Paypal.

What are your shipping options?

Click below for the latest information for each:

For the USA
For the UK
For Canada
For Australia, & Mexico

For Guatemala: Yamato via UPS for a flat rate of 3700yen.

For Domestic within Japan: Japan Post flat rate of 400yen.

You can find more information about shipping rates for our concierge program here.

We hope to offer more regions including Europe very soon.

How long does shipping take?

Most orders arrive within 2 weeks. However, there may be additional delays depending on customs and your final delivery carrier.

Will there be extra fees upon delivery?

For the USA:
If you select Japan Post for our in stock items, there will be no additional fees or duties on arrival! We prepay the fees, so you only pay the flat rate shipping (or, enjoy free shipping).

If you select Yamato, packages may have additional fees upon delivery due because of the removal of the de minimis allowance. We recommend checking the UPS tracking link often--there is often a discount for paying prior to delivery. In our experience, there is often a flat fee (~$12) and then a percent based on the country of origin/category of your items (normally ~10%). Charges may vary based on the current tariff situation.

For the UK:
We will collect VAT at check out for orders up to £135. Orders above this will be contacted when their order arrives in the UK to pay tax and duties.

For other countries:
Customers are responsible for any additional fees due from customs upon delivery. Please reach out to your local carrier if you'd like more specific information.

More questions? Reach out to our team at info@marybear.co.jp