January Japan Concierge Shopping

Start shopping in Japan with our easy & quick request form!

**January Concierge is now closed, please join our newsletter to be notified for our next shopping event!**

Concierge FAQs:

What items can be requested?
We're based in Sapporo, Hokkaido so we can visit any local store to check for your request.
Check our Instagram page for popular stores, new releases, and local items.
Please note, items such as those including batteries, certain cosmetics, etc may have shipping exclusions depending on your country.

Can I include items from your website?
Yes! Our in stock site items can be combined with a concierge order with no additional fee.

How do I submit my request?
Please submit our form here by the deadline, and we'll be in touch!

How does shipping work?
For Australia, Canada, & Mexico, we ship Japan Post. Rates generally start from 880 yen and are based on size and weight.

For USA, only Yamato Ta-Q-Bin is available at this time (Japan Post has currently suspended service). Final delivery will be completed by UPS. Rates begin at 3700 yen and is based on size.

We can provide quotes for other services upon request. Once your shopping is completed, we'll package your items and send your invoice for payment.

If you prefer to ship your order later, we offer a 1000 yen hold fee to combine your order with items in our next event period.

Where do you ship?
We are now accepting orders shipping to the USA, Australia, Canada and Mexico!
If you are shipping to other regions, please reach out so we can confirm if shipping is available to you.

Will there be additional VAT or duty due?
Depending on your method of shipping and country, there may be additional fees on delivery.

Have questions? Reach out to us at info@marybear.co.jp!

View full shopping terms in our submission form.